CQC Our Public engagement strategy
2023-2026
Our Public Engagement Strategy 2023 to 2026 - Care Quality Commission (cqc.org.uk)
An easy read document is also available of the above information by clicking the link below
Our public engagement strategy 2023 to 2026 Easy Read Document (EXTERNAL PDF LINK)
2021
A new strategy for the changing world of health and social care (cqc.org.uk) (EXTERNAL PDF LINK)
An easy read document is also available of the above information by clicking the link below
Our public engagement stratrgy 2021 Easy Read Document (EXTERNAL PDF LINK)
CQC Information
The Care Quality Commission (CQC) regulates all health and adult social care services in England, including those provided by the NHS, local authorities, private companies or voluntary organisation. It also protects the interests of people detained under the Mental Health Act.
The CQC makes sure that essential standards of quality and safety are being met where care is provided, from hospitals to private care homes and GP surgeries. It has a wide range of enforcement powers to take action on behalf of people who use services, if services are unacceptably poor.
The CQC’s aim is to make sure better care is provided for everyone, whether that’s in hospital, in care homes, in people’s own homes or elsewhere. Read more about CQCs vision and values.
Involving people
The CQC makes sure that the voices of people who use health and adult social care services are heard by asking people to share their experiences of care services. It makes sure that users' views are at the heart of its reports and reviews. In some cases patients and their carers work alongside inspectors to provide a user's view of services.
Registration
By law all NHS providers (such as hospitals and ambulance services) must register with the CQC to show they are protecting people from the risk of infection. The registration system applies to NHS provider trusts (acute, ambulance, mental health and primary care) and the NHS Blood and Transplant Authority.
From October l 2010 all health and adult social care providers must be registered and licensed with the CQC to show they are meeting essential standards of quality and safety. Without registration, providers will not be allowed to operate.
Registered Manager - Dr Khasheen Alam
Download our Certificate of Registration (PDF, 76KB)
Enforcement
The CQC has been given a range of legal powers and duties. It will take action if providers don’t meet essential standards of quality and safety, or if there is reason to think that people’s basic rights or safety are at risk.
The CQC can be flexible about how and when to use its enforcement powers, such as fines and public warnings. It can apply specific conditions in response to serious risks. For example, it can demand that a hospital ward or service is closed until the provider meets safety requirements or is suspended. It can remove a service if absolutely necessary.
Improvement
The CQC also carries out periodic and special reviews in order to improve health and social care in the UK.
The CQC’s priority is to improve the public’s experience of health and social care.